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Lunch & Learn Webinar: Resiliency is a Symptom of a Broken System. A Framework for Treating the Root Cause of Burnout, presented by Stanford Healthcare

November 20, 2024 at 12:00 pm - 1:00 pm

Description:

Healthcare’s focus on resiliency has primarily been centered on frontline and clinical staff, but high levels of burnout among non-clinical staff pose significant risks to the overall system. The VonSull Framework offers a comprehensive, risk-mitigation strategy that addresses departmental scalability and standardization while focusing on non-clinical staff engagement to prevent burnout and reduce talent loss—key risks to healthcare operations. Healthcare professionals interested in leadership and improvement strategies aimed at optimizing efficiency and reducing operational risks, while enhancing staff satisfaction and resilience, will benefit from the Framework. Applied in an academic medical center department facing low staff retention, engagement, and satisfaction, a root cause analysis revealed that job scope confusion, non-scalable tools, and inconsistent processes were major contributors to these risks. For non-clinical departments to remain assets to a healthcare system in a constantly evolving environment, they must identify and deliver value efficiently, mitigate operational risks, and enhance employee satisfaction to promote long-term staff retention.

Speakers:

Michaela Sullivan, Executive Director
Michaela Sullivan, MSN, RN, PHN has been a dedicated member of the Stanford community for nearly 15 years, embodying the institution’s mission of “Healing humanity through science and compassion, one patient at a time.” Her journey into nursing was driven by her desire to live her core values daily, using her career as a platform for compassion and leadership.

Michaela began her nursing career as an RN Case Manager at Stanford Children’s Health, and she quickly rose to lead Utilization Management within Stanford Health Care’s (SHC) Care Coordination Department. In 2019, she transitioned to lead the Activations and Operational Integration department within SHC’s Facilities Services and Planning Division, where she plays a critical role as a clinical liaison in Stanford’s largest non-clinical division. Her leadership in this role has been instrumental in supporting SHC’s growth and ensuring critical access to services for Stanford Medicine patients.

During the height of the pandemic, Michaela’s outstanding leadership earned her the SHC Patient Safety Star Award for her pivotal role in activating and operationalizing the first staff and provider COVID-19 vaccine clinics. She is also a proud graduate of the prestigious Stanford Leadership Development Program, where she was nominated among top administrators and providers within Stanford Medicine. Her exceptional leadership was further recognized with the Thomas A. Gonda Leadership Special Mention Award, an honor that highlights outstanding leaders throughout Stanford Medicine.

In addition to her clinical and leadership work, Michaela is a respected voice in healthcare, having been published in multiple journals and speaking at national conferences on diverse topics including Case Management, Utilization Management, clinical space activations, and process improvement. Her thought leadership extends beyond the walls of Stanford, influencing healthcare practices across the industry.

Michaela earned a Bachelor of Arts in Political Science from the University of Arizona and later pursued her passion for healthcare by completing a Master of Science in Nursing with a focus on Case Management at Samuel Merritt University.

Outside of work, Michaela enjoys being active and spending time with her husband and 3 children. Most mornings you can find her either swimming or trail running through Los Altos Hills. 

Nermeen Iskander, Director
Nermeen is the Director of Activations and Operational Integration at Stanford Health Care, where she leverages her extensive background in health care leadership and strategic planning. Before joining Stanford, she served as a management and strategy consultant for Kaiser Permanente where she supported the primary care and mental health service lines. She has a passion for serving the community and has also held various roles in Federally Qualified Health Centers throughout the Bay Area.

Nermeen earned her Bachelor’s degree from the University of California, Berkeley, and a Master’s in Health Care Administration from California State University, East Bay. She is also a graduate of the Kaiser Permanente Quality Leaders Fellowship Program and holds a Lean certification and is Six Sigma Green Belt.

A proud Bay Area native, Nermeen enjoys spending her free time outdoors with her husband and two children.

Tiffany Morales, Manager
Tiffany Tanguma, MHA, PMP, is a dedicated healthcare professional with over 15 years of experience, adept in strategic planning and project management. As aManager for the Activations & Operational Integration department at Stanford Health Care, Tiffany spearheads critical initiatives involving clinical space activations and wayfinding governance. Her leadership has facilitated seamless project execution, significantly enhancing the patient experience and operational efficiency across the organization.

Beyond her professional engagements, Tiffany is actively pursuing a Doctorate in Health Care Administration at Oklahoma State University, reflecting her commitment to continuous growth and learning in the dynamic healthcare sector.

Maggie Suarez, Manager
Maggie Suarez-Calixton, MHI, has been a dedicated team member of Stanford Medicine since 2010, bringing her expertise to various departments. With a  Project Coordinatorbackground, she has worked in Finance, Service Excellence, Interventional Platform, and administrative support for both Stanford Health Care (SHC) and Tri-Valley. In 2017, she took on a pivotal role in Activation and Operational Integrations, where she contributed to the planning and successful activation of the new hospital (500 Pasteur) as a Project Manager in 2019.  

 Maggie earned her Bachelor’s degree in Psychology from California State University, Hayward and completed her Master’s in Health Care Innovation at Arizona State University in 2017. Outside of her professional commitments, she enjoys attending musical theater performances, traveling, and cherishing moments with her family. 

Chrisi Mahoney, Ops Supervisor
Chrisi Mahoney is a Supervisor of Business Operations in the Activations & Operational Integration department at Stanford Health Care. Chrisi joined the department in 2019 as a Project Coordinator supporting the activation of 500 Pasteur Drive. She has since switched her focus from clinical activation to departmental operations.

Chrisi has a bachelor’s degree in Communications & German Studies from Santa Clara University. She enjoys spending her free time with her husband and two toddlers, baking, and traveling.

 

Cost:

$20 members; $35 non-members.

Please note: No refunds are given for cancellation or non-attendance.  If you have registered for this event and are unable to attend, please contact SCAHRM at vp.org at least 24 hours prior to the event.

 

 

Objectives:

At the conclusion of this event, attendees will:

1. Assess staff satisfaction using objective tools to identify potential risks and implement targeted engagement strategies for mitigating those risks.

2. Identify how leadership can create an ecosystem that mitigates risks by fostering continuous improvement and staff engagement through strong governance, clear purpose, and lean management practices.

3. Leverage frontline staff to identify improvement opportunities that focus on reducing risks through enhanced teamwork, process standardization, workflow simplification, and staff engagement.

Continuing Education:

SCAHRM is approved as an MCLE Multiple Activity Provider by the California State Bar, MAP # 18946.  This event will qualify for 1.0 MCLE credit hours. SCAHRM is approved by the California Board of Registered Nursing, Provider # 10552.  This event will qualify for 1.0 continuing education contact hours. ASHRM continuing education is pending approval.

Refund/cancellation policy: Refunds will not be issued for non-attendance.  Registrants who are unable to attend may request the recording of the event for CE credit.

Details

Date:
November 20, 2024
Time:
12:00 pm - 1:00 pm