Caught on Tape: Mitigating Damages in the Age of Cell Phones and Granny Cams

Speakers Constance Endelicato & Geri Luebeck

In this session, the panelists will explore various examples of highly publicized acts of unprofessional and abusive behavior, use of derogatory, slanderous, and discriminatory comments, and violations of privacy rights, all caught on video, audio, or photographs.  They will identify system failures and define strategies for navigating through the aftermath of such detrimental incidents for restoration of patient safety.

Objectives:

• Develop risk management strategies to prevent untoward action by providers;
• Mitigate damages in the face of videographic and photographic evidence;
• Facilitate culture of safety and restore best practices.

Credit:

This program qualifies for 1.0 hour continuing education for BRN, MCLE and ASHRM/CPHRM.

Provider approved by the California Board of Registered Nursing, Provider Number CEP10552, for 1.0 contact hour.

Provider approved by the State Bar of California Provider Number 18946, for 1.0 hour MCLE.

This meeting has been approved for a total of 1.0 contact hours of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.

About the Speakers:

Constance Endelicato is a Past President of SCAHRM and Chair of ASHRM’s Education Development Task Force and a member of ASHRM’s Education and Content Committee.  She has been defending healthcare providers for over 30 years and is a member of ABOTA and holds CPHRM Certification.  She has been recognized by the Daily Journal’s Top 100 Women Lawyers, Los Angeles Business Journal’s Top 50 Most Influential Women Lawyers, Business Insurance and CLM Women to Watch, Best Lawyers in America, Los Angeles Magazine’s Top Women Lawyers in Southern California and by the Los Angeles Business Journal’s Women’s Council & Awards for outstanding achievement in philanthropy.  She holds Martindale-Hubbel’s AV-Preeminent Rating.

Geri Luebeck‘s healthcare career spans 20+ years with the last 13 years in all aspects of Risk Management; she was recently assigned Compliance and Patient Relations duties.  With her experience in Administration, Quality Management and Case Management, Geri believes she is well-rounded in her healthcare experience.  Prior to healthcare, she worked directly for the owners of an LA based privately-held global conglomerate; she worked in Labor Relations within the City of Seattle Mayor’s Office, and held positions in various Washington State regulatory departments.  Geri enjoys the challenges and satisfaction she receives working for a non-profit religious hospital.