Cooperative of American Physicians, Inc.
Los Angeles, Orange County, San Diego, Walnut Creek
OVERVIEW: Provide risk management consultation and support to physician members and insureds.
Essential Duties and Responsibilities:
Act as a resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability. Manage complex and sensitive issues related to risk-reduction strategies for physician practices.
Provide risk management advice to Hotline and e-mail requests from physicians and their staff. Participate in rotating after-hours (evenings, weekends, & holidays) Hotline coverage.
Organize, plan, and conduct virtual or on-site physician practice risk assessments to promote patient safety practices and to minimize malpractice risk.
Function as an RMPS resource to other CAP department staff
Analyze claims data and other data sources. Identify trends and develop risk-reduction strategies using current best practices.
Develop risk management practice guides, templates, educational materials, and other resources for physicians and their staff focusing on patient safety and risk management.
Research and write professional RMPS articles.
Create and present educational programs on risk management topics and strategies to physicians and other healthcare-related groups.
Participate in RMPS Departmental and organizational meetings, goals, projects, committees
Participate in Risk Assessment Peer Review meetings, including review of materials, drafting case summaries and minutes
Staff CAPCares Unit as assigned, including:
Counsel, guide and coach members/member entities referred to CAPCares hotline in real time or post-adverse patient event with clinically tailored advice specific to the nature of the case.
Identify and manage Adverse Patient Outcome cases subject to intervention with Patient Assistant Services (PAS).
Evaluate subpoenas and requests for deposition, appearances, etc., route requests to appropriate CAP departments or provide guidance to Members as needed.
REQUIREMENTS
Education and Experience:
Bachelor’s degree in a healthcare-related field required; master’s degree preferred
RN, RN/JD, or clinical license preferred
Five years’ experience in healthcare risk management or equivalent experience in a healthcare-related environment
Professional liability experience highly desirable
Physician office management or ambulatory care experience preferred
Experience and participation in patient safety/risk management and quality improvement (QI/QA) activities or committees
Knowledge of root cause analysis (RCA), adverse event management, responding to grievances and complaints, advance directives and release of protected health information
Experience identifying educational and learning needs/gaps of healthcare professionals or physician office practices and developing education and providing training to address the needs
Experience writing articles, healthcare educational material, and professional business correspondence
Experience in public speaking, e.g., creating and providing presentations to medical personnel or teaching classes
Other Skills and Abilities:
Excellent verbal and written communication skills
Excellent customer service skills
Ability to work independently and collaboratively
Strong organizational skills
Maintain a valid California driver’s license to travel to physician offices or other venues
Ability to travel to practice locations within California, with occasional overnight stays, when requested
Computer skills including Microsoft Office, Word, Excel, PowerPoint
Preferred Knowledge of the Following:
California and federal laws and regulations pertaining to the practice of medicine and healthcare, including MICRA; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social, behavioral, and educational research techniques and evaluation; and medical, legal, and insurance databases.
